"The SimpleCTMS team continues to meet and exceed our needs. Their willingness, flexibility and expertise have provided our organization with an easy to use solution that effectively ties together our existing best-in-class e-clinical solutions. The integration efforts allow our study team to easily track, trend and oversee the site activities without duplicating efforts across teams or vendor systems. We are extremely pleased with the SimpleCTMS customer support and find the client managers and technical team to be very responsive and knowledgeable. We highly recommend SimpleCTMS!"
Chad Orevillo, MPH
Vice President and Head of Clinical Operations
Pearl Therapeutics
“SimpleCTMS is easy to use and supports ‘real-world’ clinical operations. From set-up to close-out, the SimpleCTMS team is always there to guide and provide support. The system is superb and the customer service is top-notch.”
Senior Partner
InClin
A Blinded Reference for SimpleCTMS
"As a licensed customer of SimpleCTMS, we've had a very positive experience with the SimpleCTMS product and support team. As our organization is focused on researching clinical outcomes, we had specific and critical needs for accurately planning and tracking our studies in real time. We found manual spreadsheet trackers to be insufficient and we were looking for a feature-rich yet simple and flexible system to streamline our planning and tracking in a consistent manner across multiple project leaders. By importing the site contacts into the investigator database, we were able to quickly identify trends and provide feedback to our vendors and CROs to enable information to be recorded consistently across sites.
We have found SimpleCTMS easy to use and easy to adopt with a level of service unlike other vendor experiences. As we adopted the system, we have found the SimpleCTMS client support team to be proactive in understanding our specific needs and adapting the system quickly to address our challenges. The client manager and technical support lead are very experienced and always available for questions. Their willingness to discuss our needs and facilitate small yet meaningful enhancements have made SimpleCTMS a solution for our needs. We also appreciate their open communication and flexibility in scheduling check-in meetings throughout the engagement to review features and discuss questions from our users. In addition to their “hands on” availability, our team members appreciated having “sandbox” studies set up for them to quickly get up to speed at their own pace, review new features and evaluate the endless possibilities for integrated content.
We highly recommend SimpleCTMS and the team at Trial By Fire Solutions to anyone looking for a web-based clinical trial management system with a great customer focus."
Sr. Director,
US-Based Clinical Outcomes Research Organization
"SimpleCTMS is easy to use, easy to adopt, and their customer support and willingness to assist is phenomenal"
Head of Clinical Operations
Spectrum Pharmaceuticals
“SimpleCTMS is the only full service product we found that includes training, unlimited sandbox use, and experienced clinical and technical know-how to immediately assist. Wow, and your customer support is amazing. Great job!”
Director of Clinical Operations
Biotech company
“Nothing beats having the system designed from the ground up by someone who has actually run clinical trials. SimpleCTMS scores highly because it has obviously been designed by a team who has been involved at a high level managing clinical trials.”
CEO
EU-based CRO
